Patient Policies & Office Information

This policy applies to all appointments booked with Dr. B MedSpa, whether scheduled online or by phone.

Cancellations

Appointments may be canceled without penalty when cancellation is made at least 24 hours before the scheduled appointment time.

Cancellations made less than 24 hours before the appointment are considered late cancellations and will result in a $50 late cancellation fee charged to the card on file or deducted from available Beauty Account credits.

No-Shows

Failure to attend a scheduled appointment without proper notice is considered a no-show and may result in a fee of up to 100% of the scheduled service(s), with a minimum fee of $50.

Late Arrivals

Clients arriving more than 15 minutes late may have their appointment rescheduled.

Appointment Reminders

Appointment reminders are sent approximately 48 hours prior via SMS and/or email.

Arrival Time

Clients are encouraged to arrive at least 10 minutes early for check-in and preparation.

Card Authorization

By booking, you authorize Dr. B MedSpa to charge the card on file or deduct account credits for any applicable fees.

Policy Acknowledgment

By booking an appointment, you acknowledge and agree to this policy.

A $100 consultation fee is required at the time of booking. This fee will be applied toward your treatment if you proceed.

Consultation fees are non-refundable. If treatment is not completed, the fee will be credited to your Beauty Account and must be used within 6 months of the original appointment date. Any unused credits expire after this period.

If you cancel, reschedule outside the allowed window, or no-show, the deposit is forfeited.

We respond to calls, texts, and messages only during regular business hours, unless it is an emergency related to a treatment performed at the clinic.

We are committed to providing a respectful and professional atmosphere.

Any rude, disrespectful, or inappropriate behavior toward staff will result in immediate termination of the appointment and refusal of future services.

Patients who no-show two consecutive times will be restricted from booking.

Patients who cancel or reschedule late three consecutive times will have their appointment canceled and will only be allowed to rebook with full prepayment.

If late or cancellation fees remain unpaid, no further services will be provided until the balance is cleared.

Services

All services and service packages are non-refundable. Results may vary and are not guaranteed. Clients are responsible for any additional treatments needed.

Retail Products

All retail product sales are final. Defective products may be exchanged for the same item within 14 days with proof of purchase.

Gift Certificates

Gift certificates are non-refundable and cannot be redeemed for cash. They may only be used toward services or retail products. Lost or stolen certificates cannot be replaced.